FAQ

Shopping at My School Depot is a quick and easy 4 step process:
1- Visit www.myschooldepot.com
2- Search your School in the search bar on home page
3- Select your school specific products or sets and add them to cart
4- Finalize your order by checking out and confirming shipping and payment details.
Hurray!!! You are all set. You relax and enjoy while we work to deliver your products.

All transactions on My School Depot are 100% safe. We work with world class payment gateways to process your payment. All the information is processed using SSL data encryption (secure encrypted connection, which protects the information from being viewed by anyone).

That is sad to hear .... We are working with many schools and keep on adding schools to our list on ongoing basis. To help us partner with your school please email us your details, school details and school contact information at schools@myschooldepot.com. Once we get this information our team will work with your school management to bring them on My School Depot.

We regret the inconvenience caused due to order cancellation.
Your order may have been cancelled due to any of the following reasons:
• If product is out of stock or is discontinued
• Inaccuracies or errors in pricing information

We will inform you about the cancellation of your order and share details if partial order or whole is cancelled. We will contact you if any additional information is required to accept your order.

All our uniforms have size guide for your reference, this should help you in getting the right size uniform for your loved ones.

Delivery is usually safe, but, if you receive a damaged product you can replace it. Please get in touch with us at +91 81 266 266 66 and we will be happy to help you.

Please contact our customer support team at +91 81266 266 66 or
support@myschooldepot.com We will try our best to help you but sometime it may not be possible as we start working on your order as soon as we receive it.

We regret the inconvenience caused. We work with world class payment gateways and in case the transaction has failed you should get your money back in bank your account within 5-7 working days. If you still have questions please reach us at +91 81 266 266 66 or write to us at support@myschooldepot.com

We accept the following modes of payment:
• Debit/credit cards or net banking of all major banks
• Cash on delivery (COD)
• Cash card/other wallets
• IMPS (Instant Mobile Payment System)
• MSD E-gift voucher
• My School Depot cash (MSD Cash)

My School Depot believes in making your shopping experience perfect. However, if you receive an open or a tampered package, please check the items inside and report this concern under the feedback page or by contacting the customer care team at email (support@myschooldepot.com) or call at +91 8266826666 as soon as possible (preferably within the 7 day from delivery). We will look at it immediately and get back to you.

For any assistance or help please get in touch with our Customer Care Support email at support@myschooldepot.com or call us at +91 8266826666.

We can only process one shipping address per order. So, if you would like to order several items and ship to different people, please treat these as separate orders.

There are certain scenarios where it is difficult for us to support returns. Return request is made outside the specified time frame, i.e. after 7 days of delivery. Product is damaged because of use or product is not in the same condition as you received it.
Returns on socks are not allowed Products with tampered or missing serial numbers. Items that are returned without original packaging, freebies or accessories.
PLEASE NOTE: We do not allow returns on used merchandise.

Absolutely! you can get the size exchanged within 7 days of the receipt of your order. Please get in touch with us at +91 81 266 266 66 and we will be happy to help you.

My School Depot gives you the option to replace and/or return the products bought on My School Depot within 7 days of the receipt of the order. You can return/replace the product if you are not satisfied:
• With the quality of the product
• With the fitting of the product
• Or if you receive a damaged product
All items to be returned or replaced must be unused and in their original condition with all original tags and packaging intact. Exceptions to the Return Policy:
Products such as, washed products, products sold as combos, and used products are not eligible for return. Click here to know more about our Return Policy.

Follow these instructions if you face an issue logging in:
• Check your login details. Your username is the e-mail address/phone number you used for registration.
• Ensure that your web browser accepts cookies.
• If you have forgotten your password, reset your password using the ‘Forgot your Password’ link on the sign-in page.
• In case the system is undergoing maintenance, please try logging in again after some time.
If you are still unable to access your account, please contact our Customer Care. We will resolve the issue at the earliest.

COD refers to Cash On Delivery.
It doesn’t matter if you don’t have a Credit/Debit card or online shopping is not your forte. My School Depot offers you the option of paying for the purchase at your doorstep. Just place your order and make cash payment to our COD partner upon the delivery of your item. Their is an additional charge of Rs 50 per order for COD (cash on delivery) payment option. Not all deals/products/locations have COD option. Please check the deal page before buying.

Please contact us with the details of your order so that we can liaise with the delivery company to get your order redelivered.

Generally there are no extra charges on items sold on MySchoolDepot.com Although there may be a small charge for shipping and COD (cash on delivery) payment option. And these charges will be informed to you at checkout before confirming the order, so don't worry and enjoy a pleasant shopping experience at MySchoolDepot.com

If the product bought on My School Depot.com comes with a free gift, you will have to return it along with the product you have raised return request for.

Kindly contact for Customer care executives at +91 81 266 266 66 they will be happy to solve your queries.

You will receive a refund anytime between 7-15 days. Refunds of all prepaid orders will be made as MSD Cash in your My School Depot Account.
MSD can be used for your future purchases on My School Depot.com.

Do not worry! We are absolutely committed to safeguarding your personal information. The personal information collected is done to enable us to send you the products you have ordered and to validate your identity, as well as to provide us with a way to get in touch with you if the need should arise. We follow strict security procedures in the storage and disclosure of information which you have given us, to prevent unauthorized access. We do not pass on, trade or sell your personal information to anyone. In case you need more details please go through our PRIVACY POLICY.

Once you request a return or replacement on My School Depot, we will arrange a pickup for your item and bear the courier charges. In case pickup is not available at your location, you will have to ship the item to us. We will refund the courier charges borne by you in the form of MSD cash in your My School Depot Account.

We are sorry you had to experience this but please check if your order contains items with different delivery time. Items with different delivery times are shipped to you separately. Do not worry, your order is on its way to you! The expected date and time of delivery will be communicated to you before the dispatch of your order. Under rare circumstances, if we are unable to fulfil your order, we will refund you the full payment made towards that particular product, at the earliest

Your order will be dispatched through an independent courier service depending on the size of the order.

Unfortunately, we do not deliver products internationally at this point in time. However, you can place your orders for delivery in India from any part of the world.

Since the delivery is by an independent courier service, they will reattempt delivery up to two times, after which they will return the parcel back to their depot. However the first attempt of delivery will be made without calling you but the second attempt will be made after calling you and confirming time frame of delivery.

We take utmost care to ensure customer satisfaction. Unfortunately, if you receive a wrong product please get in touch with us at +91 81 266 266 66 and we will be happy to help you.

It’s very simple. Login and click "My Account" link on the top right hand side of any page. Under "My Account" your should click on "My Orders" Next Page will show you all your existing and previous orders placed. Click on the order Id you want to know the status of.

Shipping and Delivery charges will vary depending on your location and products in your order. We inform our customer about the exact delivery/shipping charges at the checkout page before confirming the order. For some products on My School Depot, the shipping and delivery is provided free of cost. My School Depot may also offer free shipping if you are ordering above a certain amount.

Generally the dispatch timeline falls under below categories:
In stock:
All the items will clearly mention the approximate shipping time.
2 - 4 days*: Items are currently in stock with local distributor(s)/vendor(s) and may likely be shipped on the same/next day if the order(s) is placed before 2 p.m.
3 - 7 days*: Items are available at the distributor's warehouse and will need to be ordered from there.
*Day(s) means working day(s) excluding Sunday and National Holidays.
Out of stock: These items are currently out of stock. We accept email IDs and will intimate you once the items are back in stock.
Pre-Order: The stock of these products is expected shortly (usually within 2-3 weeks). We accept email IDs and will intimate you once the products are ready to be shipped for you to place your order(s).
Note: Items ordered on Saturday after 4 p.m. will take an extra day to ship due to the weekend.